Privacy Notice

Each individual has the right to be given information about how their data is processed and why.
I am committed to protecting your personal information and being transparent with the data I hold about you.
This statement explains what data I collect about you, how the data is used and how it is stored.



What information I collect about you
Once you initiate contact with me I will assume you are happy for me to contact you regarding your enquiry. The information collected at this time is as follows your name, email address and contact number.

If you agree to counselling sessions historical and personal information are collected such as your name, age, address, occupation, contact numbers, background, psychometric test scores, health policy and authorization numbers if applicable.

If you are accessing treatment through your health insurance, the information held as well as psychometric test scores, personal and historical details may include GP and or Psychiatrist details and reports.



How I use your information
Your name and contact details are used in response to your enquiry and to maintain contact during your therapy, this information is also used on the feedback form on my website for clients at the end of therapy who wish to leave feedback (feedback can be anonymous). Personal and historical data is used to improve the service I provide, to assess whether my service is appropriate for you and to recognise any additional monitoring needs that maybe necessary during therapy.



How I protect your information
Information I have obtained from you directly or from your health insurer if applicable will never be shared with a third party.

All your information is stored securely in a locked cabinet. All email correspondence is kept securely on a pass coded device.

I do not use cookies to track your use and or interactions online.

Please note: the transmission of information via the internet cannot be completely secure. I have placed security measures to protect your personal data, but I cannot guarantee the security of your data transmitted to my site, particularly by email, any transmission is at your own risk. Once I have received your information, I will endeavour to use my own policy and procedures to prevent unauthorized access.

This policy notice applies only to anyone using my service and or contacting me by phone or via my website.
My website may contain links to other websites that are of interest. However, I have no control over other websites and therefore cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites. Those sites are not governed by my privacy notice, please exercise caution and look at their privacy policy.



Your Right
You have the right to request a copy of any information I hold about you.
You have the right to verify the accuracy of your data and ask for it to be updated or corrected.



If you have any queries regarding this privacy notice, or wish to know all the data that is collected during therapy please contact me via my website: www.btccounselling.co.uk








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